Founders of Halo Virtual Agency

With a shared passion for transforming aesthetic businesses from the inside out, Nicole Richardson-Goldsmith and Kate McNeary bring over 35 years of combined experience to the stage at Aesthetic Business Masters. As the powerhouse duo behind Halo Virtual Agency, they have become sought-after experts for clinics looking to streamline their operations, enhance client experiences, and drive sustainable profitability.

Nicole, a respected business strategist and self-confessed skin nerd, brings more than 15 years of hands-on experience owning and operating a successful clinic. Her deep understanding of marketing, team development, and growth strategy allows her to pinpoint opportunities that make a real difference to the bottom line. She knows what it takes to wear multiple hats in a fast-paced aesthetic business — and more importantly, how to create systems that bring clarity, consistency, and control.

Kate complements this expertise with over 20 years in client care and operational excellence. Known for her ability to develop seamless backend systems, Kate has worked across high-end beauty and aesthetic businesses, building frameworks that not only improve day-to-day operations but also elevate the client journey. Her insight into process automation and team support ensures that clinics not only run smoothly but also provide exceptional service from the first contact to follow-up.

Together, at Aesthetic Business Masters, Nicole and Kate will be delivering a must-attend session focused on unlocking the hidden potential of your appointment software. You’ll learn how to:
✔ Automate workflows to save time and reduce errors
✔ Optimise your software to increase revenue per booking
✔ Use data-driven strategies to boost client retention and rebooking
✔ Streamline admin to free up your team’s time for what matters most

Expect a session packed with real-world tips, relatable stories, and actionable strategies you can implement the very next day. Whether you’re a clinic owner, practice manager, or just starting to scale — Nicole Richardson-Goldsmith and Kate McNeary will help you transform your systems, simplify your business, and amplify your success.